Return & Refund Policy

At On Vaks, we strive to ensure complete customer satisfaction with our products and services. Please read our Return & Refund Policy carefully.

Returns (Products)

We accept returns under the following conditions:

  • Products must be unused, unwashed, and in original condition

  • Items must be returned with original packaging, tags, and invoices

  • Return requests must be raised within 7 days of delivery

  • Products damaged due to misuse, wear and tear, or improper handling are not eligible for return

Once we receive and inspect the product, we will inform you about the approval or rejection of your return.

Refunds (Products)

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be credited to the original payment method

  • Shipping charges are non-refundable unless the product is defective or incorrect

Exchanges

  • Exchanges are allowed only for damaged or defective products

  • Requests must be raised within 48 hours of delivery

  • Exchange is subject to stock availability

Repair Services – No Refund Policy

Please note:

  • Repair and service charges are non-refundable once the repair work has started

  • Any repair work is carried out after customer approval

  • We ensure quality repair services, but minor cosmetic differences may occur

Damaged or Incorrect Items

If you receive a damaged or wrong product:

  • Contact us within 48 hours of delivery

  • Share clear photos or videos of the product

  • Our support team will guide you through the resolution process

How to Request a Return or Refund

You can contact us through:

📞 Phone:
+91 9966 698 698
+91 9248 192 471

✉️ Email:
Info@onvaks.com